Terms & Conditions
1. Suppliers shall deliver product which is compliant to the latest revision of all drawings, operation sheets, specifications, special processes, and clear identification of Customer end-user.
2. Suppliers shall be responsible to employ personnel who are qualified for special processing as applicable.
3. Suppliers shall maintain a written Quality Management System which meets proper industry standards or Ramar-Hall, Inc. requirements.
4. Suppliers shall maintain documentation of applicable specifications, drawings, inspection instructions, test reports and other relevant technical data at their facility. Supplier’s records shall be maintained and available for a minimum of ten years and forty years for flight safety product.
5. Ramar-Hall Inc., Ramar’s Customers and Regulatory Authorities shall have a Right of Access to our Supplier's facility. At any level of the supply chain Ramar-Hall Inc., Ramar’s Customers and Regulatory Authorities shall have access to all applicable documents and records.
6. Suppliers shall notify Ramar-Hall Inc. of changes in product, process definition, process approval, changes to facilities location and, where required, obtain Ramar-Hall Inc.'s approval for such change.
7. Suppliers shall notify Ramar-Hall Inc. of the release of nonconforming product (supplier escape) within 24 hours of detection. Suppliers shall, when required by Ramar-Hall, complete a root cause and corrective action, typically within 30 days of MR date issued. Suppliers shall issue an RMA after Ramar’s disposition of Material Review. Suppliers may be responsible for costs and fines incurred by Ramar-Hall Inc. and cost incurred by Ramar’s Customers.
8. Suppliers shall flow down to its sub-tier Suppliers all applicable critical items including key characteristics where required.
9. Suppliers shall provide test specimens for design approval, inspection/verification, investigation, or auditing when required by Ramar-Hall, Inc.
10. Ramar-Hall, Inc. expects our Suppliers to share our high standards for Environmental Health and Safety.
11. Suppliers shall be subject to evaluation of OTD and Quality Performance
12. Suppliers shall be required to use Customer approved designated sources including Special Processing Sources.
13. Suppliers shall not use and / or provide counterfeit products.
14. Suppliers shall communicate to its employees' their contribution of product or service conformance, product safety and the importance of ethical behavior.
Revised 06/30/2021.
